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faq's

  • are your products cruelty-free?
    Yes, none of our products or ingredients are tested on animals.  
  • what is para-soy wax?
    Para-Soy wax is the wax blend used for our range of candles, made up of soy, vegetable, and paraffin wax.
  • are your products safe to use during pregnancy?
    Unfortunately, our products have not been tested on pregnant women to prove their safety. We recommend you consult a midwife or doctor before using our products during pregnancy. 
  • when will my order arrive?
    We aim to process and dispatch your order within 3 working days, however this may be longer during busy periods. Once your order has been dispatched, please allow 3-5 working days for your order to arrive. If your order does not arrive within this timeframe, please get in contact with us.
  • which postal service do you use?
    All orders are sent using Royal Mail.
  • i've changed my mind, can I cancel my order?
    If you wish to cancel your order, please contact us within 1 hour of placing your order and we will process this for you.
  • why is my discount code not working?
    It may be that the discount code has expired or is not working correctly. Please contact us if you are having issues using a discount code and we can look into this for you.
  • what payment methods do you accept?
    We accept all major credit/debit cards, including Paypal, Apple Pay, Google Pay, and Klarna.
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